/* Grievance Form Styles */
.grievance-hero {
    background: linear-gradient(135deg, var(--clr-blue-900) 0%, var(--clr-blue-800) 100%);
    padding: var(--sp-12) 0 var(--sp-10);
    text-align: center;
    color: var(--clr-white);
}

.grievance-hero h1 {
    font-family: var(--ff-heading);
    font-size: clamp(2rem, 4vw, 3rem);
    margin-bottom: var(--sp-4);
}

.grievance-hero p {
    font-size: 1.1rem;
    opacity: 0.9;
    max-width: 600px;
    margin: 0 auto;
}

.grievance-section {
    padding: var(--sp-12) 0;
    background: var(--clr-gray-50);
}

.grievance-form-container {
    background: var(--clr-white);
    max-width: 700px;
    margin: -4rem auto 0;
    padding: var(--sp-8);
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-lg);
    position: relative;
    z-index: 10;
}

.form-group {
    margin-bottom: var(--sp-5);
}

.form-label {
    display: block;
    font-weight: 600;
    margin-bottom: var(--sp-2);
    color: var(--clr-blue-900);
}

.form-control {
    width: 100%;
    padding: var(--sp-3) var(--sp-4);
    border: 1px solid var(--clr-gray-300);
    border-radius: var(--radius-md);
    font-family: var(--ff-body);
    font-size: 1rem;
    transition: border-color var(--duration-fast);
}

.form-control:focus {
    outline: none;
    border-color: var(--clr-green-500);
    box-shadow: 0 0 0 3px rgba(63, 174, 42, 0.1);
}

.form-checkbox {
    display: flex;
    align-items: flex-start;
    gap: var(--sp-3);
    margin-top: var(--sp-6);
    margin-bottom: var(--sp-6);
}

.form-checkbox input[type="checkbox"] {
    margin-top: 4px;
    width: 18px;
    height: 18px;
}

.form-checkbox label {
    font-size: 0.95rem;
    color: var(--clr-gray-700);
    line-height: 1.5;
}

.terms-link {
    color: var(--clr-blue-600);
    text-decoration: underline;
    cursor: pointer;
    font-weight: 600;
}

.btn-submit {
    width: 100%;
    justify-content: center;
    padding: var(--sp-3);
    font-size: 1.1rem;
}

/* Floating Modal */
.modal-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0, 42, 82, 0.8);
    z-index: 1000;
    display: flex;
    align-items: center;
    justify-content: center;
    opacity: 0;
    visibility: hidden;
    transition: opacity var(--duration-normal), visibility var(--duration-normal);
}

.modal-overlay.active {
    opacity: 1;
    visibility: visible;
}

.modal-content {
    background: var(--clr-white);
    width: 90%;
    max-width: 600px;
    max-height: 80vh;
    border-radius: var(--radius-xl);
    display: flex;
    flex-direction: column;
    transform: translateY(20px);
    transition: transform var(--duration-normal);
    box-shadow: var(--shadow-xl);
}

.modal-overlay.active .modal-content {
    transform: translateY(0);
}

.modal-header {
    padding: var(--sp-5) var(--sp-6);
    border-bottom: 1px solid var(--clr-gray-200);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.modal-header h2 {
    font-family: var(--ff-heading);
    font-size: 1.5rem;
    color: var(--clr-blue-900);
}

.modal-close {
    background: none;
    border: none;
    font-size: 1.5rem;
    cursor: pointer;
    color: var(--clr-gray-500);
}

.modal-body {
    padding: var(--sp-6);
    overflow-y: auto;
    font-size: 0.95rem;
    line-height: 1.6;
    color: var(--clr-gray-700);
}

/* Alert Messages */
.alert {
    padding: var(--sp-4);
    border-radius: var(--radius-md);
    margin-bottom: var(--sp-6);
    font-weight: 500;
}
.alert--error {
    background: #fef2f2;
    color: #991b1b;
    border: 1px solid #f87171;
}
.alert--success {
    background: #f0fdf4;
    color: #166534;
    border: 1px solid #4ade80;
}
.complaint-id {
    font-family: monospace;
    font-size: 1.2rem;
    font-weight: 700;
    background: var(--clr-white);
    padding: var(--sp-1) var(--sp-2);
    border-radius: 4px;
    display: inline-block;
    margin-top: var(--sp-2);
}

/* Captcha Styles */
.captcha-box {
    background: #f8fafc;
    border: 1px solid #cbd5e1;
    border-radius: 8px;
    padding: 20px;
    margin-bottom: 24px;
    box-shadow: 0 2px 4px rgba(0,0,0,0.02);
}

.captcha-header {
    display: flex;
    align-items: center;
    gap: 8px;
    color: #0f172a;
    font-weight: 600;
    margin-bottom: 8px;
}

.captcha-header svg {
    color: #3fae2a; /* Green shield */
}

.captcha-content {
    display: flex;
    align-items: center;
    gap: 15px;
}

.captcha-question {
    font-size: 1.5rem;
    font-family: monospace;
    font-weight: 700;
    color: #334155;
    background: #e2e8f0;
    padding: 8px 16px;
    border-radius: 6px;
    letter-spacing: 2px;
}

.captcha-input {
    width: 80px !important;
    text-align: center;
    font-size: 1.3rem;
    font-weight: 700;
    padding: 8px 12px;
    border: 2px solid #cbd5e1;
}

.captcha-input:focus {
    border-color: #3fae2a;
    box-shadow: 0 0 0 3px rgba(63, 174, 42, 0.15);
}

/* Tracking System Styles */
.tracking-card {
    background: var(--clr-white);
    padding: var(--sp-8);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-md);
    max-width: 800px;
    margin: 0 auto;
    border-top: 4px solid var(--clr-blue-600);
}

.tracking-card h2 {
    color: var(--clr-blue-900);
    margin-bottom: var(--sp-2);
    font-family: var(--ff-heading);
}

.tracking-card p {
    color: var(--clr-gray-600);
    margin-bottom: var(--sp-6);
}

.tracking-form {
    display: flex;
    gap: var(--sp-4);
    margin-bottom: var(--sp-6);
}

.tracking-form input {
    flex-grow: 1;
}

.tracking-result-box {
    background: #f8fafc;
    border: 1px solid #e2e8f0;
    border-radius: var(--radius-md);
    padding: var(--sp-6);
    margin-top: var(--sp-6);
}

.tracking-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    border-bottom: 1px solid #e2e8f0;
    padding-bottom: var(--sp-4);
    margin-bottom: var(--sp-4);
}

.tracking-header h3 {
    margin: 0;
    font-size: 1.1rem;
    color: var(--clr-gray-800);
    display: flex;
    align-items: center;
    gap: 10px;
}

.tracking-date {
    font-size: 0.9rem;
    color: var(--clr-gray-500);
}

.admin-response {
    background: #fff;
    padding: var(--sp-4);
    border-left: 4px solid var(--clr-blue-500);
    border-radius: 4px;
}

.admin-response h4 {
    color: var(--clr-blue-800);
    margin-bottom: var(--sp-2);
    font-size: 1rem;
}

.admin-response p {
    color: var(--clr-gray-700);
    line-height: 1.5;
    margin-bottom: var(--sp-2);
}

.response-date {
    color: var(--clr-gray-400);
    font-size: 0.85rem;
}

.pending-response {
    border-left-color: #f59e0b;
    background: #fffbeb;
}

.pending-response p {
    color: #b45309;
    margin: 0;
}