1. Data Collection & Usage: We collect your Name, Email, Phone Number, and Complaint
details strictly for the purpose of resolving your grievance.
2. Encryption & Security: Your personally identifiable information (PII) is encrypted in
our databases using industry-standard AES-256 encryption.
3. Rate Limiting: To prevent spam and ensure quality service, we enforce a cooling
period of 60 minutes between submissions from the same device/IP address.
4. Tracking: Upon submission, you will receive a unique Complaint ID. Please retain this
ID for tracking the status of your grievance.
5. Third-Party Sharing: Your data will not be shared with unauthorized third parties and
is accessible only to authorized grievance redressal officers.
